Do I have to require proof of insurance as a condition of rental at my facility? In limited lines licensing states, you are not obligated to operate on the lease compliance model in order to participate in the program. An SBOATI salesperson can help you determine whether the voluntary or lease compliance model of insurance is best for you.
How does invoicing work? You will be invoiced at the beginning of the month for the previous month’s insurance activity. You will receive the invoice via email and can submit your payment through our free ACH option or by writing a check. If you have any questions throughout the process, you are only a phone call away from a friendly and experienced licensed insurance professional.
Do I need to submit my insurance reports manually? If you operate with SiteLink, Yardi/Centershift, or eMove/WebSelfStorage, the SBOATI program is integrated with your Point of Sale system, and you will not need to send manual reports every month.
What changes need to be made to my Point of Sale system before I can begin the SBOATI program? As soon as the go-live requirements are met, we will contact you for POS setup. This will involve updating the insurance rates and forms in your system. The exact details of this procedure will vary depending on the type of POS you use.
What type of training will be provided to my employees? We require that all facility personnel who will be interacting with the tenants regarding the insurance be trained. When you provide us the necessary contact information, we will email each person an invitation to our online training modules, which are short and can be conveniently paused and re-started to accommodate for the busyness of your employees’ day. After taking this training, your employees will be able to confidently communicate with your tenants regarding the insurance program.
How can I re-order marketing materials? You don’t have to worry about placing an order for your initial shipment of marketing materials – we will send them to you automatically. When you run out of a product, you may place your order online, email your request to support, or call 1-800-792-0345 and selecting marketing.